What is the main goal of a managed service?

The main goal of a managed service is indeed to automate service delivery. Managed services typically involve outsourcing certain IT functions to a third-party provider, which allows organizations to rely on the expertise and efficiency of specialists. Automation within managed services streamlines processes, reduces manual intervention, and often increases the speed and reliability of service delivery. This can lead to greater consistency in performance, enhanced productivity, and the ability to scale services more easily as business needs change. By focusing on automating service delivery, organizations can also free up internal resources to concentrate on core business functions and innovation.

While minimizing operational costs, enhancing business processes, and ensuring data integrity are important aspects that managed services can help with, they are secondary to the primary goal of automating how services are delivered, which can subsequently influence those other factors positively.